Helping shape your future

Working within the community since 1986


Copyright © Mediline Supported Living 2022. All Rights Reserved - Website Privacy Statement

Merseyside - 0151 524 3606 - Manchester - 0161 320 9060 - Standish - 01257 448618

0333 240 7330

Our Services

Supported Living

Support Employment



Paying for Care and Support

Personal Budgets

Direct Payments

What is Abuse?

Types of Abuse

We’ve made the social care commitment
Working together to provide quality care and support

“I only have a limited amount of support but what I do have is excellent” - Merseyside

“The staff are all friendly and caring.  They give me extra help when needed.”  - Lancashire

“I like to go out a lot and I am able to do that.” - Manchester

Supported Living

Merseyside - 0151 524 3606 - Manchester - 0161 320 9060 - Standish - 01257 448618

We are an independent homecare provider regulated by the Care Quality Commission (CQC). This means we must meet CQC's national minimum standards and regulations in areas such as training and record-keeping. We meet and aim to exceed the national minimum standards required.

We are committed to providing high quality, person centred, care and support services that are safe, caring and responsive to the needs of the people we support. We always do our best to ensure you have the same staff or staff team but there may be occasions when this will not be possible.

We offer a full range of care and support services, which include:  

Our support services are available to all disabled and elderly people who need extra care and support to:

We offer flexible and responsive services to meet individual needs and circumstances. Depending on the needs of the person we can provide services from 1/2 hour visits to 24 hours per day or just a few hours now and again. We can also provide services for a couple of weeks or months following an illness or hospital stay.

Over the years we have worked closely with the NHS and Local Authorities across the North West of England to establish our supported living service for people with autism, learning disabilities, mental health issues, complex health needs and older people.

Supported living enables people to live safely in their own homes with care and support tailored to their individual needs. Our supported living service offers an alternative for disabled and elderly people who do not want residential care but who need extra support to live independently in the community. Our support ranges from just a few hours a week for people with low level needs up to intensive support packages for people with complex needs and can be provided in a number of settings, including:

We recognise that it is important for people to be able to do things for themselves, be involved in every day decisions and take part in local social and leisure activities. Some people may be able to live safe and more independent lives with the aid of assistive technology. Some people may be able to retain or gain greater independence through using assistive technology with some aspects of everyday living, monitoring, safety, communication, as well as prompts and reminders.

Supported Employment

Our supported employment service was established in 1995 and operates from our Merseyside Service. It takes a personalised approach to supporting people with significant disabilities into real jobs, where they can fulfil their employment aspirations and increase their social networks. We are committed to helping each person find and hold down a job they enjoy.

We start by finding out what the person wants to do, what skills they have and their interests to help us to match them to a job they would enjoy.  Our Job Trainers' are there to help the person learn the skills and knowledge needed to do the job.  The Job Trainer breaks down the job into a number of small tasks and sets manageable goals. As the person learns the tasks and gains the skills needed to do the job the support is gradually withdrawn.

Our supported employment team are working in partnership to create employment opportunities with the support of some of the biggest companies in the country, including:

Our Job Trainers also work with people to find work based activities to help them gain the skills that would increase their chances of getting paid employment. We explore all options to help people find and hold down a job they enjoy.


Our outreach service is for people who need extra care or support either in their own home or within their local community to develop various skills that will increase their independence, community networks and improve their overall health and wellbeing. Some people will need on-going support while others may need short term support to achieve a specific goal / outcome. People who may benefit from this service are those who need help with:

Our outreach services are flexible and responsive to meet the individual needs and circumstances of the person. We develop a care and support plan together with the person to ensure the service is tailored to their specific needs and the outcomes / goals they wish to achieve.   


Our homecare service is for anyone who needs some extra care and support in the home, including people with short or long term health conditions, the elderly and disabled people. This service makes it possible for people to retain their independence and remain living at home within their own community.

Some people need services at specific times throughout the day while others need a couple of hours a week or just a few hours now and again.  We also offer services for a couple of weeks or months following an illness or a hospital stay. Our homecare service includes support with:

Paying for Care and Support

Your local authority (council) may be able to help with some or all the cost of your care and support. If this is the case your local authority will complete an assessment to find out if your care and support needs meet their eligibility criteria.  

If the assessment finds that you have eligible needs the local authority will complete a financial assessment to establish if they will meet the full cost of your care and support, or if you have to make a contribution towards the cost or whether you have to pay the full cost.

If you think that you may be eligible for care or support at home you should contact the social services department in your local authority and ask for an assessment of your care and support needs. To contact social services, go to GOV.UK: find your local authority.

If you are eligible for care and support services from your local authority you will receive a personal budget. You can ask the local authority to provide or arrange the services you need with your personal budget or you can choose to receive direct payments to arrange your own care and support.  

Personal Budgets

A Personal Budget is a new way of arranging and funding social care services, which is being rolled out nationally. You will be offered personal budget by your Local Authority if they assess that you need care and support. A Personal Budget is an agreed amount of money from your Local Authority which you control and gives more choice over how your care and support is arranged.

If you are eligible for a Personal Budget your Local Council will again complete a financial assessment and let you know if you need to pay something towards the cost of your care and support.

Personal Budget Options

Direct Payments
The money is paid directly to you to buy the care and support you need as agreed in your care and support plan.  

A Managed Personal Budget
You can ask the Council to arrange the services you need to the value of your Personal Budget.

A Mixed Personal Budget
You can buy some of services using Direct Payments and the Council will use the remainder of your Personal Budget to arrange the rest of your services.

 In certain circumstances your Council can arrange for your Personal Budget to be paid as a direct payment to a friend or family member to arrange the care and support you need on your behalf.       

Direct Payments

More people are choosing to manage their own Personal Budget to arrange their own care and support services. Direct payments, gives you more flexibility and control over your care and support but you take responsibility for arranging and paying for your services.  You can only spend the money on services or equipment that have been agreed in your support plan but you have control over who provides your services and when.  

You can use your Direct Payments to:

If you choose to employ someone yourself to provide your care and support you will be an employer, this will mean more responsibility for you, for example, you will need to comply with employment law etc. However, most Council's usually have a specialist provider to support people with the legal responsibilities of becoming an employer and provides tips on employing staff.

If you do not want the responsibility of being an employer you may prefer to use a Home Care provider like us who will handle the recruitment, check references, as well as doing police checks and make sure the workers have been fully trained. If you need personal care and support we are registered with the Care Quality Commission and recommend that you view our latest inspection report.

If you would like more choice and control over your care and support you may benefit from receiving direct payments. If you are considering buying services from a Home Care Agency we provide a wide range of high quality, person centred support services at very competitive rates to people receiving direct payments and private customers.

We can arrange to visit you free of charge to discuss your needs and agree the support you want.  Before you make a decision we will send a full breakdown of the support required, the cost and our terms and conditions. For more information contact our local office nearest to you.

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Our Services

Mediline is proud to be signed up to the Driving Up Quality code. We aim to drive up the quality of our services for people with learning disabilities by going beyond minimum standards required.

Mediline have signed up to the social care commitment making a promise to continually improve the quality of our care and support services.

Mediline is regulated and inspected by the Care Quality Commision (CQC). To view our latest inspection reports click here

Copyright © Mediline Supported Living 2022. All Rights Reserved - Website Privacy Statement

State of Care is CQC’s annual assessment of health care and social care in England.

The report looks at the trends, shares examples of good and outstanding care, and highlights where care needs to improve.

Download the State of Care 2020/21 Easy read