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Mediline Privacy Notice

Introduction

This is Mediline’s Privacy Notice.

As part of the services we offer, we are required to process personal data about our staff, the people we support and, in some instances, the friends or relatives of the people we support and staff.

“Processing” can mean collecting, recording, organising, storing, sharing or destroying data.

We are committed to being transparent about why we need your personal data and what we do with it. This information is set out in this privacy notice. It also explains your rights when it comes to your data.

If you have any concerns or questions please contact us at:

datamanager@medilinesupportedliving.co.uk
Tel: 0151 524 3606

People We Support

What data do we have?

So that we can provide a safe and professional service, we need to keep certain records about you. We may process the following types of data:

  • Your basic details and contact information e.g. your name, address, date of birth and next of kin;
  • Your financial details e.g. details of how you pay us for your care or your funding arrangements.

We also record the following data which is classified as “special category”:

  • Health and social care data about you, which might include both your physical and mental health data.
  • We may also record data about your race, ethnic origin, sexual orientation or religion.

Why do we have this data?

We need this data so that we can provide high-quality care and support. By law, we need to have a lawful basis for processing your personal data.

We process your data because:

  • We have a legal obligation to do so – generally under the Health and Social Care Act 2012 or Mental Capacity Act 2005.

We process your special category data because:

  • It is necessary due to social security and social protection law (generally this would be in safeguarding instances);
  • It is necessary for us to provide and manage social care services;
  • We are required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations.

We may also process your data with your consent. If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent. We will also explain clearly to you what we need the data for and how you can withdraw your consent at any time.

Where do we process your data?

So that we can provide you with high quality care and support we need specific data. This is collected from or shared with:

  1. You or your legal representative(s);
  2. Third parties.

We do this face to face, via phone, via email, via post, via application forms, and via apps.

Third parties are organisations we might lawfully share your data with. These include:

  • Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups, and other health and care professionals;
  • The Local Authority;
  • Your family or friends – with your permission;
  • Organisations we have a legal obligation to share information with i.e. for safeguarding, the CQC;
  • The police or other law enforcement agencies if we have to by law or court order.

Staff

What data do we have?

So that we can provide a safe and professional service, we need to keep certain records about you. We may record the following types of data:

  • Your basic details and contact information e.g. your name, address, date of birth, National Insurance number and next of kin;
  • Your financial details e.g. details so that we can pay you, insurance, pension and tax details;
  • Your training records.

We also record the following data which is classified as “special category”:

  • Health and social care data about you, which might include both your physical and mental health data – we will only collect this if it is necessary for us to know as your employer;
  • We may also, with your permission, record data about your race, ethnic origin, sexual orientation or religion.

As part of your application you may – depending on your job role – be required to undergo a Disclosure and Barring Service (DBS) check (Criminal Record Check). We do not keep this data once we’ve seen it.

Why do we have this data?

We require this data so that we can contact you, pay you and make sure you receive the training and support you need to perform your job.

We process your data because:

  • We have a legal obligation under UK employment law;
  • We are required to do so in our performance of a public task;
  • We have a legitimate interest in processing your data;
  • We are required to provide data to our regulator, the Care Quality Commission (CQC).

We process your special category data because:

  • It is necessary for us to process requests for sick pay or maternity pay.

If we request your criminal records data it is because we have a legal obligation to do this. We do not keep a record of your criminal records information. We only record that we have checked this.

We may also process your data with your consent.

Where do we process your data?

  1. You or your legal representative(s);
  2. Third parties.

We do this via phone, email, website, post, forms and apps.

  • HMRC
  • Pension providers (e.g. NEST)
  • CQC
  • Police (if required)
  • DBS Service

Friends / Relatives

What data do we have?

  • Your basic details and contact information e.g. your name and address.

Why do we have this data?

We process this data as part of our legitimate business interest and emergency contact requirements.

We may also process your data with your consent.

Where do we process your data?

  1. You or your legal representative(s);
  2. Third parties.
  • Healthcare providers
  • Local Authority
  • Law enforcement agencies

Our Website

Please refer to our Website privacy notice which is also posted on the Mediline Website.

Your Rights

  1. You have the right to request a copy of your data;
  2. You can request correction of inaccurate data;
  3. You can request deletion of your data;
  4. You can request restriction of processing;
  5. You can withdraw consent at any time;
  6. You can object to processing based on legitimate interest.

We will respond within one month.

You may need to provide identification such as a passport or driving licence.

Complaints

If you would like to complain, contact:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

https://ico.org.uk/global/contact-us/

10.10/V1/09.2022/MB