Vicki has been part of Mediline’s Supported Employment programme, developing her skills and confidence within a real working environment at Liverpool University Hospitals NHS Foundation Trust.
Through the programme, Vicki has taken on a range of clerical duties, supporting busy teams with essential day-to-day tasks. Her role includes administrative support such as organising paperwork, filing, preparing documents, and assisting with general office duties, all of which play a vital role in keeping services running smoothly.
From the outset, Vicki approached her role with commitment and enthusiasm. With the support of her Support Worker she built her confidence, developed new skills, and established a routine that enabled her to thrive in a structured workplace. Over time, that support reduced as Vicki became increasingly independent, taking real ownership of her responsibilities.
What truly sets Vicki apart is her consistency, reliability, and positive attitude. She is known by colleagues for her willingness to help, her attention to detail, and the pride she takes in her work. Vicki has become a valued member of the team, not just someone completing tasks, but someone contributing meaningfully to the workplace culture.
This dedication was formally recognised when Vicki was awarded an “Unsung Hero Award” by Liverpool University Hospitals. This award celebrates individuals who make a significant impact behind the scenes, those who may not always be in the spotlight but whose contribution is essential.
For Vicki, this achievement represents more than an award. It reflects her journey towards greater independence, her growing confidence, and the value of inclusive employment opportunities. It also demonstrates what can be achieved when the right support is in place, enabling people to develop skills, gain meaningful roles, and be recognised for their contribution. Vicki’s story is a powerful example of how supported employment can create real, lasting outcomes, not only for the individual, but for the organisations and communities they are part of.